Merchant FAQ's
Last updated September 17, 2024
Find quick answers to common questions about our products, services, and policies.
Where can I learn more about Devour and DevourGO?
Where can I find the Devour Next White paper?
How does DevourGo work?
- DevourGO is a food ordering marketplace built with web3 technology to offer token-gated experiences and activations to its users in partnership with restaurants, brands, and digital community partners.
What is the Merchant Portal?
- The DevourGO Merchant Portal is your location management portal to review sales and payouts and general account maintenance.
How do I activate my restaurant on DevourGo?
- Submit our DevourGO Merchant Interest form and one of our team members will reach out to start the process!
How long does it take to get set up with DevourGo?
- While many factors can affect the timeline for onboarding, the average time is up to 14 days.
Getting Started with DevourGo?
How can I remove my store from the DevourGo platform?
- Please submit the DevourGo - Merchant Deactivation Form
How can I add users to my DevourGo Merchant Portal?
How do I update my menu on DevourGo?
How do I reset my Merchant Portal password?
How do I change my Merchant Portal Username/Email?
- Email the onboarding team at [email protected]
How do I update my location's business hours?
What is the DevourGO Marketplace Order and Payment Flow?
Where do I see sales information and reporting?
- For sales information, please navigate to the Orders Tab within your location in the Merchant Portal.
- Reporting - TBD
Where do I see upcoming payout/direct deposit information?
- For payout information, please navigate to the Payout Settings Tab within your location in the Merchant Portal.
How do I add/change a stripe account for my location(s)?
What is the payout schedule for direct deposits on processed orders?
- Payouts for orders placed through DevourGO are processed weekly on Thursdays, for the previous week.
How do I use the Merchant Portal Dashboard?
How do I add a new business/location to my Merchant Portal?
- Please fill out and submit the New Location Information Form
Can I track and manage delivery logistics?
- Merchants: Currently there is not a function to track and manage delivery logistics.
What are the fees associated with the DevourGO Marketplace?
- Marketplace fees are a flat 10% commission for pickup and delivery orders processed through DevourGO.
- The 10% commission includes credit card processing fees.
How are end users able to pay with cryptocurrency?
- Users can pay for their orders in DevourGO with accepted cryptocurrencies through their on-account balance or a connected Coinbase wallet.
- While payments are taken in DevourGO with crypto, these payments are converted to USD/Fiat before payouts are direct deposited to the merchant.
My restaurant is not visible in DevourGO
- Reach out to support by clicking the Chat button on Devour.io
What is Web3 and how does it integrate with the marketplace? TBD
Are there marketing materials available for DevourGo? TBD
Create a form submission to send to marketing. ?? TBD
What other services does DevourGo offer? TBD
What is a Brand Page? TBD
Case studies TBD
How do I set up a promotion or campaign? TBD
How can I modify or cancel a promotion? TBD
Can I run multiple promotions at the same time? TBD
What kind of Promotions (eg. BOGO, percentage discounts, free items) can I offer to customers? TBD
How to track the performance of promotions and campaigns? TBD
What are the costs or fees associated with running promotions or campaigns? TBD
How to collaborate with other brands or influencers for joint promotions or campaigns? TBD
How do promotions and campaigns integrate with loyalty programs or token incentives? TBD
Can I offer exclusive promotions for specific events, like sports tournaments or gaming streams? TBD
What is an embeddable widget and how does it work? TBD
Best practices on running promotions on the DevourGo Platform? TBD
Marketing opportunities? TBD
How can I add the DevourGo online ordering button on my website? TBD
- We will need a button asset created to share
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