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Devour Help Center

Stay updated on the status of all your company's support tickets.

Customer portal

Help Center

Find quick answers to common questions about our products, services, and policies.

Where can I learn more about Devour and DevourGO?

Where can I find the Devour Next White paper?

DevourGO is a food ordering marketplace built with web3 technology to offer token-gated experiences and activations to its users in partnership with restaurants, brands, and digital community partners.

Where can I get help with, and track, a DevourGO Order? 

For online web chat support, please navigate to 

 and click the order help button in the top right.

For support access through the DevourGO App, navigate to the My Orders section and click the Order Help button at the top right of the screen. 

To track a delivery order that is in progress, navigate to the My Orders section of your account and click on the Track Order button for active orders.

Can I cancel my DevourGO Order?   Once the order has been submitted, and accepted by the restaurant, orders cannot be changed or canceled.

Where can I get help with non-order-related questions?

 and click the chatbot on the bottom right side of the screen.

Once logged into devourgo.io or the DevourGO app, you can load $FUELX onto your DevourGO account with a credit card.

You can send $FUELX from an on-chain wallet to your ETH wallet in DevourGO

By leveling up in DevourGO (see GoVIP level-up rewards in your DevourGO Account)
Receive 5% FUELBack on orders placed through DevourGO

By leveling up your account in DevourGO (see GoVIP level-up rewards in your DevourGO Account)

Receive 5% FUELBack on orders placed through DevourGO

How do I withdraw/transfer my FUEL from DevourGO to an external ETH Wallet?

Click the Withdraw button on the User Account Page to request a FUEL withdrawal. 

Can I withdraw my FUEL from DevourGO to a SOL wallet?   At this time, only FUEL withdrawals to ETH wallets are supported. 


Where can I learn more about The Industry Pass?

Yes. You can buy an Industry Pass from within your DevourGO account using FUEL on account.

Log in to DevourGO <> Navigate to the Account tab in the left menu <> Scroll down to Refer-A-Friend

 Do I get credit for referring someone to DevourGO?

https://apps.apple.com/us/app/devourgo-food-delivery/id6448696874

https://play.google.com/store/search?q=devourgo&c=apps&pli=1

Join a community to get benefits, rewards, and access to exclusive menu items!

How do I add my GoFriends NFT(s) to my DevourGO account?

Through a connected wallet to your DevourGO Account with a Read access permission for us to view the NFT in your wallet.

Where can I find my DevourGO Wallet Private Keys?

**** DELETING YOUR DEVOURGO ACCOUNT CAN NOT BE REVERSED ****


Deleting your account will permanently erase all information, experience points, FUEL, and Industry Passes still held in the account.  



Before deleting your account, please make sure all FUEL and Industry Passes have been moved to an external wallet(s) 

DevourGO Customer/User FAQ's

DevourPlay is a gaming app that seamlessly integrates food ordering into your gameplay, allowing you to earn rewards and level up just by playing your favorite games across our 2,000+ supported titles.

International Users:  While international users can create DevourGO and DevourPlay accounts and earn XP, food ordering is currently limited within the US market at this time.

  How can I access the DevourPlay App in Overwolf?

 DevourPlay is accessed from within the Overwolf Store to install and then can be found in your Library or Overwolf Dock. 

How do I create an account or log in to DevourPlay?


Installing and Creating Accounts in DevourPlay and Overwolf

How does the DevourGo food ordering app work with the DevourPlay app?

DevourPlay integrates the food ordering functionality, so you can place food orders without leaving your game, and allows you to also track the order's delivery progress on its way to you.

Ordering food through DevourGO and DevourPlay is currently only available within the US.

Are there any requirements to use the ordering feature?

You must have a valid DevourPlay account with a linked payment method and be in an area where restaurants are available for delivery. 

How old do I need to be to use the DevourPlay app?

To access all DevourPlay features, including ordering, you must self-report as 18 or older. 
    

Age verification is self-reported during account creation by confirming your age. We may introduce additional verification options for users under 18 in the future.

What is XP and how does it work in the app?

XP (Experience Points) is a reward system in DevourPlay where you earn points for gameplay time and event participation. 

You earn XP by playing Overwolf-supported games with the DevourPlay app running. You get Time Rewards based on how long you play (10 XP per hour), and Event Rewards are based on completing specific in-game challenges, like killing enemies or completing tasks in supported games. (Note that these will change on an ongoing basis).

XP can be used to unlock rewards, special offers, and possibly discounts on food orders. It also contributes to leveling up within the DevourGo loyalty program (GoVIP).

 Can I transfer my XP between games or other Overwolf accounts?

XP is cumulative across all supported games you play with DevourPlay running. However, you cannot transfer XP between accounts.

The maximum amount of XP you can earn from Time Rewards is 1000 XP per week. This limit resets at midnight Eastern Time on Monday (Sunday going into Monday). Note: If there is a time change for daylight savings at 2 am on Sundays, any XP that is granted before 12:00 am EST on the following Monday will be rewarded for the previous week.  XP granted after that time, will be rewarded on the following week.

What are the different quests that can be done to earn XP?

Each quest provides specific XP amounts depending on the challenge.

Quests vary depending on the game, but typical examples include:

 Where do I find eligible games and their quests?

You can view your XP balance in the DevourPlay app or in the GoVIP section of your DevourGO account.

Currently, XP accrue to level-up your GoVIP account. Soon you will also be able to use your XP to purchase Gaming cards and to swap for Fuel to place food orders.

What happens to my XP if I stop using the app or game?

Your XP remains in your GoVIP as long as your Devour account is active.

How do I place an order while playing the game?

What restaurants are available for me to order from while using the app?

How do I know when my order is on the way?

Where can I check the status of my delivery?

How can I cancel or change my order once it is placed?

How does my XP relate to Leveling up on DevourGo?

How can I unlock Level 4 and beyond in GoVIP?

My XP isn’t updating, what should I do?

I didn’t receive my XP after completing my quest/task, how can I report it? 

How is my personal data protected in the DevourPlay app?

Is my payment information stored securely?

How can I enable two-factor authentication (2FA) on my account?

How do I delete my account and personal data from DevourPlay?

Where can I find my DevourGO Wallet Private Keys? 

******* DELETING YOUR DEVOURGO ACCOUNT CAN NOT BE REVERSED ******
Deleting your account will permanently erase all information, experience points, FUEL, and Industry Passes held in the account & wallets. 


Before deleting your account, please make sure all FUEL and Industry Passes have been moved to an external wallet(s)

DevourPlay FAQ's

The DevourGO Merchant Portal is your location management portal to review sales and payouts and general account maintenance.

How do I activate my restaurant on DevourGo?

 form and one of our team members will reach out to start the process!

How long does it take to get set up with DevourGo?

While many factors can affect the timeline for onboarding, the average time is up to 14 days.

How can I remove my store from the DevourGo platform?

How can I add users to my DevourGo Merchant Portal?

How do I reset my Merchant Portal password?

How do I change my Merchant Portal Username/Email?

Email the onboarding team at Onboarding@devourgo.io

How do I update my location's business hours?

What is the DevourGO Marketplace Order and Payment Flow?

Where do I see sales information and reporting?

For sales information, please navigate to the Orders Tab within your location in the Merchant Portal.

Where do I see upcoming payout/direct deposit information?

For payout information, please navigate to the Payout Settings Tab within your location in the Merchant Portal.

How do I add/change a stripe account for my location(s)?

See Setting up a Merchant Stripe Account in the DevourGO Merchant Portal

What is the payout schedule for direct deposits on processed orders?

Payouts for orders placed through DevourGO are processed weekly on Thursdays, for the previous week.

How do I use the Merchant Portal Dashboard?

How do I add a new business/location to my Merchant Portal? 

Can I track and manage delivery logistics?

Merchants: Currently there is not a function to track and manage delivery logistics.

What are the fees associated with the DevourGO Marketplace?

Marketplace fees are a flat 10% commission for pickup and delivery orders processed through DevourGO.

How are end users able to pay with cryptocurrency?

Users can pay for their orders in DevourGO with accepted cryptocurrencies through their on-account balance or a connected Coinbase wallet.  

Reach out to support by clicking the Chat button on 

What is Web3 and how does it integrate with the marketplace? TBD 

Are there marketing materials available for DevourGo?  TBD

Create a form submission to send to marketing.  ??  TBD

What other services does DevourGo offer?  TBD

How do I set up a promotion or campaign?   TBD

How can I modify or cancel a promotion?  TBD

Can I run multiple promotions at the same time?  TBD

What kind of Promotions (eg. BOGO, percentage discounts, free items) can I offer to customers?  TBD

How to track the performance of promotions and campaigns?   TBD

What are the costs or fees associated with running promotions or campaigns?  TBD

How to collaborate with other brands or influencers for joint promotions or campaigns?   TBD

Frequently Asked Questions

DevourGO Customer/User FAQ's

DevourPlay FAQ's

Merchant FAQ's